Shipping Policy – Summer Fridaye

At Summer Fridaye, we strive to ensure your Shop Summer Fridays skincare products reach you efficiently and securely. This Shipping Policy outlines our procedures for processing, shipping, and delivering orders, as well as related details to keep you informed every step of the way.

1. Order Processing

  • Processing Timeframe: Most orders are processed within 1–3 business days after payment confirmation. Processing times may be extended during peak periods (e.g., holidays, sales events) or due to unforeseen circumstances, but we will notify you promptly if there are delays.
  • Order Verification: To ensure security, we may occasionally contact you to verify order details (e.g., shipping address, payment information). This may slightly extend processing time, but it helps protect against fraud.
  • Order Status Updates: You will receive email notifications at key stages:
  • Order confirmation (immediately after purchase).
  • Shipping confirmation (once your order is dispatched, including tracking information).

2. Shipping Destinations

We ship to most locations worldwide. During checkout, you can enter your shipping address to confirm if we deliver to your area. Please note that some remote or restricted regions may be excluded, and we reserve the right to cancel orders to such locations (with a full refund) if delivery is not feasible.

3. Delivery Timeframes

  • After your order is processed and shipped, delivery typically takes 6–12 business days to reach its destination. This timeframe applies to both domestic and international shipments.
  • Delivery times are estimates and may vary due to factors beyond our control, including:
  • Customs processing delays (for international orders).
  • Carrier disruptions (e.g., weather, labor issues).
  • Incorrect or incomplete shipping addresses provided by the customer.
  • We do not offer expedited or 加急配送 (express shipping) options at this time.

4. Shipping Fees

  • Shipping fees are calculated based on the weight of your order, the shipping destination, and the carrier’s current rates. The exact shipping cost will be displayed during checkout before you complete your purchase.
  • All shipping fees are charged in USD (United States Dollars) and are non-refundable, unless:
  • The return is due to an error on our part (e.g., incorrect item shipped, damaged product).
  • Your order is canceled before it is shipped.

5. International Shipping Notes

  • Customs and Duties: International orders may be subject to import taxes, duties, or customs fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in our product prices or shipping fees. We recommend checking with your local customs office for details on applicable fees before placing your order.
  • Customs Forms: For international shipments, we will provide accurate customs forms with details of the products and their declared value (based on the purchase price). Customers are responsible for ensuring compliance with their country’s import regulations.

6. Address Changes and Order Tracking

  • Address Changes: If you need to modify your shipping address, please contact us immediately at [email protected]. We can only update the address if your order has not yet been shipped. Once shipped, we cannot alter the delivery details.
  • Tracking Your Order: A tracking number will be provided in your shipping confirmation email. You can use this number to track your package’s progress via the carrier’s website. If tracking information is not updating, please allow 1–2 business days for the carrier to process the details.

7. Undelivered or Lost Packages

  • If your package is marked as delivered but you have not received it, please check with your local postal service or carrier first, as they may have left it with a neighbor or at a nearby pickup location.
  • For packages that are lost or significantly delayed (beyond the 12-business-day window), please contact us at [email protected] with your order number and tracking details. We will investigate with the carrier and, if confirmed lost, arrange for a replacement or full refund (at our discretion).
  • We are not liable for packages lost or delayed due to incorrect shipping addresses provided by the customer.

8. Contact Us

If you have questions about your order’s shipping status or this Shipping Policy, please contact our customer service team at:

Email: [email protected]

We aim to respond to all inquiries within 2–3 business days.

Last Updated: 2025.08.12