Refund Policy – Summer Fridaye

At Summer Fridaye, we want you to be completely satisfied with your purchase of Shop Summer Fridays skincare products. This Refund Policy outlines the terms and procedures for requesting a refund, ensuring a clear and transparent process for our customers.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • Timeframe: You must initiate a refund request within 60 days of the delivery date of your order. Requests made after this period will not be processed.
  • Product Condition: Returned items must be unused, unopened, and in their original packaging, with all seals, labels, and tags intact. Products that have been opened, used, or damaged (unless the damage occurred during shipping) are not eligible for a refund.
  • Proof of Purchase: You must provide a valid order number or a copy of your order confirmation email to verify your purchase.

2. How to Request a Refund

Follow these steps to initiate a refund:

  1. Contact Customer Service: Email our team at [email protected] with the subject line “Refund Request” and include:
  • Your order number
  • The name of the product(s) you wish to return
  • The reason for the refund request
  • Photos of the product(s) and packaging (if applicable, e.g., for damaged items)
  1. Receive Return Authorization: Our team will review your request within 2–3 business days. If approved, you will receive a return authorization number (RA#) and detailed instructions on how to ship the items back to us. Do not return items without a valid RA#, as they may not be processed.
  2. Ship the Items: Send the eligible items back to the address provided in the return authorization email, clearly marking the package with your RA#. You are responsible for the cost of return shipping, unless the refund is due to an error on our part (e.g., incorrect item shipped, damaged product upon delivery). We recommend using a trackable shipping method, as we are not liable for items lost or damaged in transit.

3. Refund Processing

  • Inspection Period: Once we receive your returned items, our team will inspect them to ensure they meet the eligibility criteria (unused, unopened, in original packaging). This inspection typically takes 1–3 business days.
  • Refund Approval: If the returned items pass inspection, we will process your refund within 1–2 business days. Refunds are issued in USD (United States Dollars) to the original payment method used for the purchase (e.g., credit card, debit card).
  • Timeframe for Refunds to Appear: Depending on your bank or credit card issuer, it may take 5–10 business days for the refund to reflect in your account. This timeline is beyond our control, but we will provide a confirmation email once the refund has been initiated to help you track it with your financial institution.

4. Exceptions and Non-Refundable Items

The following are not eligible for refunds:

  • Products that have been opened, used, or altered in any way (unless damaged during shipping, verified by photos).
  • Items returned without a valid return authorization number (RA#).
  • Gift cards or promotional items (unless required by law).
  • Shipping fees, unless the return is due to our error (e.g., wrong item shipped, defective product).

5. Refund for Damaged or Incorrect Items

If you receive a product that is damaged during shipping or is incorrect (e.g., wrong product, wrong quantity), please follow these steps:

  1. Contact us at [email protected] within 7 days of delivery, including photos of the damaged or incorrect item(s) and the packaging.
  2. We will arrange for a replacement to be shipped to you at no additional cost, or process a full refund (including original shipping fees) at your request.
  3. If a refund is requested, we may waive the return requirement for severely damaged items, at our discretion.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please reach out to our customer service team at:

Email: [email protected]

We aim to respond to all inquiries within 2–3 business days and resolve refund requests as efficiently as possible.

Last Updated: 2025.08.12